Privacy Policy

Introduction

Welcome to Thespian House! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it. By using our website, services, and attending our acting courses, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand your rights and how we protect your information.

This Privacy Policy applies to all users of Thespian House's website, students enrolled in our acting courses, and anyone who interacts with us through other means, such as email or phone. We regularly review and update our Privacy Policy to reflect changes in our practices and legal requirements. Any updates will be posted on this page, and we encourage you to check back periodically for the latest information. If you have any questions or concerns about our Privacy Policy, please contact us at privacy@thespianhouse.com.

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and date of birth. We collect this information when you register for our courses, subscribe to our newsletter, contact us through our website, or participate in surveys or promotions. For example, when enrolling in "Introduction to Acting," we require your name, email, and contact number to manage your enrollment and provide course updates.
• Payment Information: When you make a payment for our courses or services, we collect your payment information, such as your credit card number or bank account details. This information is processed through secure payment gateways and is not stored on our servers. We use reputable payment processors like Stripe to ensure the security of your financial data.
• Usage Data: We automatically collect information about how you interact with our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This data helps us understand how users navigate our site and improve our services. We use tools like Google Analytics to analyze this data.
• Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our website and to personalize your experience. Cookies are small text files that are stored on your device and allow us to remember your preferences and settings. You can control the use of cookies through your browser settings. Refer to our Cookies Policy for more information.
• Communications: We retain records of your communications with us, including emails, phone calls, and chat logs. This helps us provide better customer support and improve our communication strategies. For instance, if you inquire about "Advanced Scene Study" via email, we store that correspondence to provide personalized assistance.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide the services you request, such as enrolling you in courses, processing payments, and sending you important updates and notifications. We also use your information to improve our website, services, and user experience. For example, if you provide feedback on "Voice and Movement," we use that to refine our curriculum.
• Personalizing Your Experience: We use your information to personalize your experience on our website and to recommend courses and services that may be of interest to you. This includes tailoring content and offers based on your preferences and browsing history. If you've shown interest in Shakespearean acting, we might suggest advanced courses in that area.
• Communicating with You: We use your information to communicate with you about our courses, services, promotions, and other news. This may include sending you email newsletters, responding to your inquiries, and providing customer support. You can opt-out of receiving promotional emails at any time.
• Conducting Research and Analysis: We use your information to conduct research and analysis to better understand our users and improve our services. This includes analyzing demographic data, usage patterns, and feedback to identify trends and opportunities for improvement. We anonymize this data whenever possible to protect your privacy.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal requests. We may also use your information to enforce our terms of service and protect our rights and the rights of others.

Our commitment to ethical data usage ensures that your information is utilized responsibly and with your best interests in mind. We continuously assess our data practices to align with industry standards and evolving privacy regulations. For instance, we ensure that all email communications comply with CAN-SPAM regulations.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us in providing and improving our services, such as payment processors, email marketing providers, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. This may include partnering with local theaters or acting agencies to offer joint promotions or discounts. We will only share your information with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out of the transfer if you do not wish your information to be subject to the acquiring entity's privacy policy.
• With Your Consent: We may share your information with third parties with your consent, such as when you authorize us to share your information with a specific partner or when you participate in a survey or promotion that requires sharing your information.

We ensure that all third parties with whom we share your information adhere to strict privacy standards and are committed to protecting your information in accordance with this Privacy Policy and applicable laws. For instance, our contracts with payment processors include clauses that require them to maintain PCI DSS compliance.

Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information, such as payment details, during transmission and storage. We utilize industry-standard encryption protocols, such as SSL/TLS, to secure our website and communications.
• Access Controls: We restrict access to your information to authorized personnel only and implement strict access controls to prevent unauthorized access. Our employees are trained on privacy and security best practices.
• Data Minimization: We only collect and retain the information that is necessary for the purposes described in this Privacy Policy. We regularly review our data retention policies to ensure that we are not retaining data for longer than necessary.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems and processes. We also engage third-party security experts to conduct penetration testing and vulnerability assessments.
• Incident Response: We have a comprehensive incident response plan in place to address any security breaches or incidents. This plan includes procedures for identifying, containing, and remediating security incidents, as well as notifying affected individuals and regulatory authorities as required by law.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information. In the event of a security breach, we will take prompt and appropriate steps to mitigate the damage and notify you as required by law. We continuously update our security measures to stay ahead of emerging threats.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period may vary depending on the type of information and the purpose for which it is processed. For example:

• Account Information: If you create an account with Thespian House, we retain your account information for as long as your account is active. If you close your account, we may retain certain information for a period of time to comply with legal obligations, resolve disputes, and enforce our agreements.
• Course Enrollment Data: Information related to your enrollment in our acting courses is retained for a period of three years after the course completion date to facilitate record-keeping, provide certificates, and address any potential inquiries or disputes.
• Marketing Communications: If you subscribe to our email newsletter, we retain your contact information until you unsubscribe. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
• Payment Information: Payment information is processed through secure payment gateways and is not stored on our servers for an extended period. We retain only the transaction records necessary for accounting and legal compliance purposes.
• Usage Data: We retain usage data for a period of one year to analyze website traffic, improve our services, and personalize your experience. This data is anonymized whenever possible to protect your privacy.

Upon expiration of the applicable retention period, we securely delete or anonymize your personal information in accordance with our data disposal policies. We take appropriate measures to ensure that your information is protected from unauthorized access or use during the retention and disposal process. Our data retention practices are continuously reviewed and updated to comply with evolving legal and regulatory requirements.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you and to receive a copy of it.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your information.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at privacy@thespianhouse.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before processing your request. You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights. Our commitment to transparency and user control ensures that you have the tools and information you need to manage your personal information effectively.

Children's Privacy

Thespian House is committed to protecting the privacy of children. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@thespianhouse.com. We will take steps to delete the information as soon as possible.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete the information as soon as possible. We encourage parents and guardians to monitor their children's online activities and to help us protect their privacy by instructing them never to provide personal information on our website without their permission. We comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws and regulations related to children's privacy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for the latest information. If we make material changes to this Privacy Policy, we will provide you with additional notice, such as by sending you an email notification or posting a prominent notice on our website. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

We are committed to transparency and will always communicate any significant changes to our privacy practices in a clear and timely manner. We will also maintain a record of previous versions of this Privacy Policy so that you can track any changes over time. Our goal is to ensure that you are always informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Thespian House
Attention: Privacy Officer
42 Grand Avenue
Ojai, CA 93023
Email: privacy@thespianhouse.com
Phone: +1 742-432-2463

We are committed to addressing your concerns promptly and effectively. We will make every effort to resolve any issues you may have in a fair and transparent manner. Thank you for entrusting Thespian House with your personal information. We appreciate your trust and are committed to protecting your privacy.